Return & Refund Policy

Thank you for shopping at The Vyni. We appreciate your trust and want to ensure you have a smooth shopping experience. Please read our Return & Refund Policy carefully.

📦 Return Policy
Eligibility:
Items are eligible for return within 2 days of delivery.

Condition:
Returned items must be unused, in their original packaging, and in the same condition as when received. We reserve the right to refuse returns that do not meet these criteria.

Process:
To initiate a return, please email us at info@thevyni.com within 2 days of receiving your order. Include your order number and reason for return.

Shipping:
Customers are responsible for return shipping costs unless the item was received damaged or defective.

💸 Refund Policy
Processing Time:
Once we receive and inspect your returned item, Approved refunds will be processed and credited to the original payment method within 5-7 business days.

Method:
Refunds will be credited back to your original method of payment.

Non-Refundable Items:

Sale items or final clearance products

❗ Damaged or Defective Items
If you receive a damaged or defective product, please contact us immediately at info@thevyni.com with photos and your order number. We will arrange a replacement or a full refund at no extra cost.
Exchanged/Replacement Deliveries will be done within 5-7 Business days

📩 Contact Us
For any return or refund-related questions, please contact:

Email: info@thevyni.com